Covid 19
Wednesday 10th August, 2022


We have finally seen the peak of our current outbreak, our numbers have come down to manageable levels and we have made changes today regarding PPE, to ease the requirements in a step towards covid normal.  We will be taking a slow and cautious approach to easing restrictions and will remain an outbreak site until our covid cases are all cleared, which we hope to occur on the 12th of  August 2022.

Meals will continue in the hubs until next week, visitors are welcome to attend, between the hours of 2:30 & 4:30 pm each day (except Monday) and lifestyle activities will resume in small groups in the hub areas.  Care Recipients are free to move throughout the facility again. Our objective over the coming days is to do our best to ensure we don't have further cases associated with the outbreak, we need to be extremely cautious whilst we have active covid still in the facility. 

The total number of cases in this outbreak is thirty-eight (38)

The total number of care recipients with Covid-19 is currently three (3)

The total number of care recipients who have recovered is thirty-five (35)

The total number of staff with Covid-19 is currently one (1)

The total number of staff furloughed is five (5)

It will take us some time to recover from this outbreak and catch up on work that has not been able to continue whilst in an active outbreak.  We will be supported by the government with some agency staff over the coming days to give our teams some capacity to catch up. 

Families with Covid positive care recipients are encouraged to ring the facility at any time to check on their loved one - we will do our best to provide updates and of course, if there is any concern for the health of the care recipient we will inform you straight away. 

We thank everyone for their support and understanding over the last couple of weeks, this has been our biggest outbreak to date with 40% of our care recipients impacted and it has been the longest-running outbreak at 21days duration so far.  We understand this is never easy for care recipients, their families and our teams, but we are proud that together with kindness and understanding we've done all we can for the care recipients. Thank You.

Chaffey Aged Care is Currently Classified as an Outbreak.

Within our current outbreak management planning, there are three levels of risk; covid normal, exposure and outbreak.


Covid Normal – this is working with the pandemic orders imposed on residential aged care, together with the community directions and requirements. 

Exposure – An exposure is classified when up to five staff members or visitors return a positive test within seven days.

Outbreak – Where two care recipients test positive in seven days or more than five staff or visitors test positive in seven days.

We have to move to a more sustainable format for visitors, which doesn’t pull our staff away from their core functions of providing care.  To facilitate this long term, we are moving to an honesty system with check-in, access to the facility and covid testing requirements.

All visitors will be responsible for:

  • Only visiting when they are well

  • Continuing to comply with the mandatory screening requirements – SINE Pro

  • Continuing to comply with the conditions on entry which reflect the pandemic orders and are published at each of our main entry points. 

  • Visitors to the facility undertake their own rapid test and record the date of testing.

  • Continuing to wear a face mask inside the home throughout their visit – this is not to be removed at any time.

Chaffey continues to be impacted by the furloughing of staff and at times this may impact the number of staff we have available.  As we have always committed, the care of people comes first, and we continue to work diligently to prioritise the needs of care recipients. Our teams are working incredibly hard, as they have done over the last 24 months, your patience and understanding regarding these challenges are valued.

All visitors eligible for entry must complete a visitor declaration and display a valid visitor badge issued from the electronic visitor management system - Sine Pro. In addition, the Victorian Government has mandated the use of their QR code system (Victorian Service App).

Visitors who are not displaying a valid visitor badge will be asked to return to the screening station or leave the facility. Visitors who do not comply with the conditions of entry will be asked to leave the facility.

Update: 2:30pm  03/08/2022