We are continuing to receive daily updates from the Commonwealth Department of Health and our industry peak body on how the aged care sector should best ensure the safety of care recipients, employees and families.

As the number of COVID-19 infections continues to rise across Australia, we need to take new measures to prioritise the health and safety of our residents and staff.

We have now made the difficult decision to stop all visits to Chaffey Aged Care from 3pm Wednesday 1st April 2020.  This is due to the growing risk of COVID-19 infection from people entering our care facility and recent Government advice both State and Federal to limit movement and interactions in the community.

The following people are permitted to enter Chaffey Aged Care:

  1. Employees and contractors engaged by Chaffey Aged Care, including persons engaged for the provision of goods and services, either on a voluntary or paid basis;

  2. Persons providing health, medical or pharmaceutical services to a care recipient either on a voluntary or paid basis, such as general practitioners or allied health workers;

  3. In special circumstances a care recipients family members, friends and others may visit, provided that this is for the purpose of delivering care and the restriction of entry would otherwise have a detrimental impact on the health and wellbeing of the care recipient.

  4. Persons providing end of life support to the resident;

  5. Persons who attend on the residential aged care facility for emergency management or law enforcement purposes;

  6. Prospective residents of the residential aged care facility by appointment only;


All other visitors are excluded from Chaffey Aged Care until further notice.


Regardless of whether a person is included in the above categories, they will not be permitted to enter or remain upon the premises of Chaffey Aged Care if:

  1. During the 14 days prior to the entry the person arrived in Australia from a place outside Australia; or

  2. During the 14 days prior to the entry the person had known contact with a person who has a confirmed case of COVID-19; or

  3. The person has a temperature equal to or higher than 37.5 degrees or symptoms of acute respiratory infection; or

  4. The person does not have an up to date vaccination against influenza, and no genuine medical reason for not being able to receive such a vaccination; or

  5. The person is under the age of 16 years, unless that person is visiting the facility for the purposes of end of life support for a care recipient.


 Influenza Vaccinations

All states and territories have released directions that set out requirements with regard to entry into residential aged care facilities. These directions give effect within each jurisdiction to the decisions made by National Cabinet that were announced by the Prime Minister on 18 March 2020.  Consequently, evidence of influenza immunisation status confirming current influenza immunisation will be a condition of entry into all aged care facilities including Chaffey Aged Care.

Appropriate evidence may be a statement or record from a health practitioner; or an immunisation history statement available from Medicare online or the Express Plus Medicare mobile app.

Lifestyle Programs & Activities

We do ask for your understanding in the coming weeks as we implement any required changes to our activities, in line with the latest advice from health authorities.

Until further notice:

  • Group visits from schools and community groups will be discontinued

  • Visits to external venues have been suspended

  • Volunteers will not be visiting Chaffey Aged Care

  • Hairdressing and other external services have been suspended


Internal activities programs have been adapted to ensure social distancing and one on one contact and wellbeing checks have commenced. We acknowledge the importance during this difficult time for families to keep connected with our residents.  Families can now book in a video (Facetime or Google Duo) call with loved ones. Please call reception to book a time. 03 5025 1200.

Resident Admissions

We are continuing to accept new permanent and respite residents subject to enhanced health screening procedures. Any new admissions to the facility will be required to isolate within their room for 14 days in line with government advice. Please contact Donna Lovell, Manager Corporate & Hospitality Services for further details.

A message from Darren, Chief Executive Officer

Prior to taking this measure, Chaffey Aged Care consulted our consumer reference group.  The consumer reference group unanimously voted in support of this measure.  We are comforted by the fact that so many of our care recipients have approached us to thank us for taking these measures to keep them safe.

The health and wellbeing of all our residents and staff is our top priority and we appreciate the support our Chaffey community has given us over this difficult period.  Together we can make Chaffey as safe as possible for our care recipients and those who are providing their care. #togetherwecan

Updated: 5:30pm 01.04.2020

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