Friday 22nd October 2021



We are very excited that as the state reaches the 70% vaccination target, we are starting to look forward again to a covid normal time.  Locally there are still many things we need to consider and the reality is that as our community opens up, moves around and socialises the risk to our care recipients gets exponentially greater. Locally, while first dose vaccination rates are high, the second dose rates remain below 65%.  When you are older, with complex health conditions there are no guarantees with Covid-19 and we still have an obligation to do everything we can to protect our vulnerable care recipients.

Chaffey will be planning a staged and controlled approach to reopening and returning to having visitors in the facility. The logistic of this are substantial and require significant human resources to implement. This is something we simply can not do effectively to control the risk on a Friday and heading into the weekend.


Today we are standing down our internal pods, the doors are opening and care recipients will be free to move throughout the facility. We want to return things to 'normal; as much as possible for care recipients. Our staff will remain working in their pods and will be limiting their movement through the facility, we have also asked them to continue to limit their movement within the community.

Provisions and schedules for lifestyle will return to normal from Monday 25th, 2021.

Management will be working over the weekend so that we can publish our plan to bring visitors back into our environment from Tuesday 26th October and how we can do that safely whilst managing the risks.

We are asking that visitors refrain from attending Chaffey until we have an opportunity to formulate this plan and communicate accordingly.  Additionally, it is against our advice that care recipients head out into the community this weekend.  

Visitors will not be permitted to enter the building over the weekend (22nd, 23rd, 24th and 25th October 2021) unless they have prior permission from management or are supporting a loved one on an end of life pathway. 

We understand this isn't exactly the news families and friends wanted to hear, but we trust that you will be compliant with our requests so we can put the appropriate mechanisms in place to keep everyone safe.

Restrictions to Visiting Arrangements:
Current Care Directions issued by the Chief Health Officer are in place between 11:59 pm on 21 September 2021 and 11:59 pm on 18 November 2021.

You may only visit a care facility for the following excepted reasons (Subclause 8):

  • the person’s presence at the facility is for the purposes of providing care and support for the resident’s physical or emotional wellbeing (including mental health supports and support for people living with dementia) 

  • for providing interpreter or informal language support to enable the care team to provide care

  • for learning to support a resident’s care upon discharge

  • for providing end-of-life support to a resident of the facility

Where a visitor under subclause (1)(c) is visiting for purposes specified in subclause (8), the operator of a care facility in Victoria must not permit: (a) more than two visitors of a resident to enter or remain on the premises at any one time in relation to that resident; and (b) more than two visitors of a resident to enter or remain on the premises per day in relation to that resident.

Visiting Hours are 10 am - 6 pm. Tuesday through Sunday. Access is granted through the front airlock.

Families who have been provided with a blue/green entry card may visit outside of normal visiting hours. If you believe you meet one of these criteria and are not currently on our approved entry list, please contact the facility and speak with Management to discuss your individual circumstances.

All visitors eligible for entry must complete a visitor declaration and display a valid visitor badge issued from the electronic visitor management system - Sine Pro. In addition, the Victorian Government has mandated the use of their QR code system (Victorian Service App)

Visitors who are not displaying a valid visitor badge will be asked to return to the screening station or leave the facility. 

Emergency Leave

The Federal Government has extended emergency leave arrangements to allow aged care residents to continue to take emergency leave during unpredictable COVID-19 outbreaks, rather than using and potentially exhausting their social leave entitlements. The continued availability of emergency leave will provide certainty and reassurance to residents who wish to temporarily relocate to stay with family at these times. If you would like to discuss these arrangements, please speak with a member of management.

Eating & Drinking within the Facility

Due to the mandated requirements with masks, eating and drinking is currently not permitted within the facility with the exception of the coffee shop and our outdoor spaces. We recognised that this impacts visits, as this mean visitors can not eat and drink in care recipient rooms or common areas. 

Keeping Families Connected

Families or friends will need to ring and book 24 hours in advance. The video calls will allow for approximately 10 minutes of chat time, Tuesday, Wednesday and Thursday between 2 pm to 4 pm and on Saturdays between 10 am and 2 pm.  The platforms we use are Facetime and Google Duo.

Conditions of Entry

The following are conditions of entry to Chaffey Aged Care for all visitors. In addition, all visitors must follow staff's instructions concerning wearing personal protective equipment, including masks, following social distancing instructions and hand sanitising.
Visitors will not be permitted entry if;

  1. During the 14 days immediately preceding the entry, the person arrived in Australia from a place outside Australia other than a person arriving on a quarantine-free flight from an overseas location designated by the Australian Government as a green travel zone; 

  2. During the 14 days prior to the entry, the person had known contact with a person who has a confirmed case of COVID-19; or

  3. During the 14 days prior to the entry, the person has been at an identified public exposure site; 

  4. The person has a temperature equal to or higher than 37.5 degrees or symptoms of acute respiratory infection; or

  5. The person has been tested for Covid-19 and has not yet received their result; or

  6. The person is required to self-isolate or self-quarantine under the Diagnosed Persons and Close Contacts Directions and;

  7. The person can not satisfy the declaration requirements.

  8. The person can not comply with the requirement to wear a mask whilst in the facility.

Updated: 2:30pm 22.10.2021