Friday 16th July 2021


We have entered a 5-Day Circuit Breaker Lockdown, which commenced at 11.59 pm Thursday 15.07.2021 through to 11.59 pm Tuesday 20th July 2021.

The following outlines these arrangements, which will apply whilst the state of emergency exists in Victoria, and we remain under the directions of the Chief Health Officer. 

The message from the Department of Health and Human Services and the Chief Health Officer is that visiting residential aged care only stands to increase the risk to our communities most vulnerable. Chaffey supports the restriction of visitors to residential aged care and has today put in place arrangements to support those that are likely to meet the exemption criteria over the next seven days.

We remind our community that there are only five reasons to leave your home:

  • shopping for necessary goods and services (one person per household, once per day, a support person can accompany if required)

  • caregiving or compassionate reasons

  • authorised work or permitted education, or work interstate

  • exercise (up to two hours, with one other person or members of your household)

  • receive a vaccination

Restrictions to Visiting Arrangements:

Visitors are restricted entry at care facilities unless an exception applies. Exceptions apply in limited circumstances.


You may only visit a care facility for the following excepted reasons:

  • for providing essential care and support necessary for the resident’s immediate physical well-being, or emotional well-being.  Families who meet this criterion have been provided with a blue/green entry card and an SMS outlining their individual arrangements.

  • for providing interpreter or informal language support to enable the care team to provide care

  • for learning to support a resident’s care upon discharge

  • for providing end-of-life support to a resident of the facility

If you believe you meet one of these criteria and are not currently on our approved entry list, please contact the facility and speak with Management to discuss your individual circumstances.

All visitors eligible for entry must complete a visitor declaration and display a valid visitor badge issued from the electronic visitor management system - Sine Pro. In addition, the Victorian Government has mandated the use of their QR code system (Victorian Service App)

Visitors who are not displaying a valid visitor badge will be asked to return to the screening station or leave the facility. 

Window Visits:

During previous lockdowns, we have been able to permit window visits.  The directive from the Chief Health Officer is that private gatherings are not permitted. Therefore Chaffey is not permitting window visits for social interaction. 

Outings / Medical Appointments:

Care recipients should only be leaving their homes for one of the five listed reasons. Again, our administration and nursing staff can support you if you have any questions regarding this. Intimate partners, Husbands and Wives living at Chaffey are permitted to visit their family home under the intermate partner arrangements.

Social outings, family events should be postponed under the current community directions.

Emergency Leave

The Federal Government has extended emergency leave arrangements to allow aged care residents to continue to take emergency leave during unpredictable COVID-19 outbreaks, rather than using and potentially exhausting their social leave entitlements. The continued availability of emergency leave will provide certainty and reassurance to residents who wish to temporarily relocate to stay with family at these times. If you would like to discuss these arrangements, please speak with a member of management.

Keeping Families Connected

Families or friends will need to ring and book 24 hours in advance. The video calls will allow for approximately 10 minutes of chat time, Tuesday, Wednesday and Thursday between 2 pm to 4 pm and on Saturdays between 10 am and 2pm.  The platforms we use are Facetime and Google Duo.

Admissions to the Facility​
  • From hospital: Assessed on local Covid-19 Risk. Precautions are in place to isolate should the care recipient display any signs and symptoms of respiratory conditions, including Covid-19. 

  • From the community: Assessed on local Covid-19 Risk. Precautions are in place to isolate should the care recipient display any signs and symptoms of respiratory conditions, including Covid-19.

  • Returning from hospital: No restrictions to returning care recipients, precautions are in place to isolate should the care recipient display any signs and symptoms of respiratory conditions, including Covid-19.

Conditions of Entry

The following are conditions of entry to Chaffey Aged Care for all visitors. In addition, all visitors must follow staff's instructions concerning wearing personal protective equipment, including masks, following social distancing instructions and hand sanitising.
Visitors will not be permitted entry if;

  1. During the 14 days immediately preceding the entry, the person arrived in Australia from a place outside Australia other than a person arriving on a quarantine-free flight from an overseas location designated by the Australian Government as a green travel zone; 

  2. During the 14 days prior to the entry, the person had known contact with a person who has a confirmed case of COVID-19; or

  3. During the 14 days prior to the entry, the person has been at an identified public exposure site; 

  4. The person has a temperature equal to or higher than 37.5 degrees or symptoms of acute respiratory infection; or

  5. The person has been tested for Covid-19 and has not yet received their result; or

  6. The person is required to self-isolate or self-quarantine under the Diagnosed Persons and Close Contacts Directions and;

  7. The person can not satisfy the declaration requirements.

  8. The person can not comply with the requirement to wear a mask whilst in the facility.

Updated: 1:30pm 16.07.2021