Covid 19
Monday 1st November 2021



These are indeed unusual times we live in.  For the past 20 months, our state has worked towards a covid zero model, with lockdowns and restrictions all contributing to keeping Covid-19 at manageable numbers.  Today, we see much of our state, and indeed the country learning to live with Covid-19.  It's been a long time coming, and in the last week, we have seen mums and dads reunited with their sons and daughters, friends and families. While we are excited to open up and welcome back visitors we are equal parts apprehensive.  Whilst we are expected by the Department of Health to welcome up to 3,500 visitors to Chaffey each week, we are also expected to ensure that those we care for are not placed at undue risk of contracting covid.  Protecting the 100 care recipients who choose to live with us and the 130 staff who work with us is an unenviable task.


The success of managing this risk depends on you, our visitors.  Your compliance with our visiting arrangements is imperative to our ensuring everyone's safety. Covid-19 still poses a very real threat to our vulnerable care recipients and we are still preparing for the possibility of needing to manage an active outbreak.

Chaffey continues to be impacted by the furloughing of staff and at times this may impact the number of staff we have available.  As we have always committed, the care of people comes first, and we continue to work diligently to prioritise the needs of care recipients. Our teams are working incredibly hard, as they have done over the last 20 months, your patience and understanding regarding these challenges are valued.

In line with the care directions set by the Chief Health Officer, effective 29th October 2021 at 6.00 pm

Restriction on Entry:

A person must not enter, or remain on the premises of Chaffey Aged Care unless:

  1. The person is a resident of the facility; or

  2. The person is a worker in relation to the facility; or

  3. The person is a visitor of a resident of the facility; or

  4. The person is visiting as a prospective resident of the facility.

Where a visitor under subclause (1)(c) is visiting a resident at a care facility, the operator of a care facility in Victoria must not permit: (a) more than five visitors of a resident to enter or remain on the premises at any one time in relation to that resident, and (b) more than five visitors of a resident to enter or remain on the premises per day in relation to that resident.

Chaffey Aged Care, unfortunately, can not sustain visits of two or more people in a care recipients room under the density quota requirements of workplace directions No. 54 and communal spaces are off-limits to visitors. Therefore visits of three or more persons will only be facilitated in the outdoor spaces or in the coffee shop (when operating). 

Visiting Hours are 10 am - 4 pm. Tuesday through Sunday. Access is granted through the front airlock.

Two people may visit at a time, a maximum of five visitors per day.

All visits must be booked to allow us to manage the number of visitors in the facility.

Families who have been provided with a blue/green entry card may visit outside of normal visiting hours. If you believe you meet one of these criteria and are not currently on our approved entry list, please contact the facility and speak with Management to discuss your individual circumstances. Blue/green card are currently being reviewed and individual families will be contacted regarding arrangements.

All visitors eligible for entry must complete a visitor declaration and display a valid visitor badge issued from the electronic visitor management system - Sine Pro. In addition, the Victorian Government has mandated the use of their QR code system (Victorian Service App).

Visitors who are not displaying a valid visitor badge will be asked to return to the screening station or leave the facility. Visitors who do not comply with the conditions of entry will be asked to leave the facility.

Emergency Leave

The Federal Government has extended emergency leave arrangements to allow aged care residents to continue to take emergency leave during unpredictable COVID-19 outbreaks, rather than using and potentially exhausting their social leave entitlements. The continued availability of emergency leave will provide certainty and reassurance to residents who wish to temporarily relocate to stay with family at these times. If you would like to discuss these arrangements, please speak with a member of management.

Eating & Drinking within the Facility

Due to the mandated requirements with masks, eating and drinking is currently not permitted within the facility with the exception of the coffee shop and our outdoor spaces. We recognised that this impacts visits, as this mean visitors can not eat and drink in care recipient rooms or common areas. 

Keeping Families Connected

Families or friends will need to ring and book 24 hours in advance. The video calls will allow for approximately 10 minutes of chat time, Tuesday, Wednesday and Thursday between 2 pm to 4 pm and on Saturdays between 10 am and 2 pm.  The platforms we use are Facetime and Google Duo.

Conditions of Entry

Regardless of whether a person is included in the above categories, they will not be permitted to enter or remain upon the premises of Chaffey Aged Care if:

  1. The person is required to self-isolate under the Diagnosed Persons & Close Contacts Directions; or

  2. The person is required to self-quarantine under the Diagnosed Persons & Close Contacts Directions; or

  3. During the 14 days immediately preceding the entry, the person had known contact with a confirmed care (except in the course of their employment while wearing the appropriate level of personal protective clothing; or

  4. In the case of a visitor, the person has been testing for Covid-19 and has not yet received the results of that test; or

  5. During the 14 days prior to the entry, the person has been in an identified public exposure site; or

  6. The person has a temperature equal to or higher than 37.5 degrees or symptoms of acute respiratory infection, signs or symptoms of Covid-19; or

  7. The person can not satisfy the declaration requirements; or

  8. The person is not displaying a valid visitor pass; or

  9. The person is not appropriately wearing the required personal protective equipment (PPE).

Updated: 11:30pm 01.11.2021