Wednesday 28th July 2021


The last week has presented us with our most significant Covid-19 risk in 15 months. Unfortunately, Chaffey was not immune to the impacts of our local cases. Over the last 10 days we had 12 staff impacted by the local tier one and tier two exposure sites.

To minimise the risk, Chaffey went into internal ‘lockdown’ and activated the pods. For those of you not aware, the pods systems have been in development and implementation over the last 12 months to respond to outbreak risks without compromising the entire facility.  It has significant logistical and human resource implications, but when it comes to Covid-19, we believe that prevention and minimising transmission risk is our only option.

The pods operate as four separate spaces within the facility. For example, wings one & two come together as Pod A, wings three and four form Pod B, wing five is Pod C and Administration, and the kitchen team form the final pod. During a Step 2 and Step 3 Pod Lockdown, we cohort all staff to working in the same environment, we restrict movement of people between the pods (care recipients are free to move within the pod and outdoor spaces associated with the pod), and all necessary resources are sent into those environments.

We are incredibly grateful to our care recipients and families for your understanding and cooperation over the last 10 days.  We are pleased to inform you that our last impacted staff member received DHHS clearance yesterday, and we are now able to return to state-based restrictions. With the announcement yesterday on the easing of the state lockdown, the following arrangements are in place to allow for visitation to Chaffey between Wednesday 28th July 2021 and Thursday 29th July 2021.

Restrictions to Visiting Arrangements:

You may only visit a care facility for the following excepted reasons (Subclause 8):

  • the person’s presence at the facility is for the purposes of providing care and support for the resident’s physical or emotional wellbeing (including mental health supports and support for people living with dementia) 

  • for providing interpreter or informal language support to enable the care team to provide care

  • for learning to support a resident’s care upon discharge

  • for providing end-of-life support to a resident of the facility

Where a visitor under subclause (1)(c) is visiting for purposes specified in subclause (8), the operator of a care facility in Victoria must not permit: (a) more than two visitors of a resident to enter or remain on the premises at any one time in relation to that resident; and (b) more than two visitors of a resident to enter or remain on the premises per day in relation to that resident.

Visiting Hours are 10 am - 6 pm. Tuesday through Sunday. Access is granted through the front airlock.

Families who have been provided with a blue/green entry card may visit outside of normal visiting hours. If you believe you meet one of these criteria and are not currently on our approved entry list, please contact the facility and speak with Management to discuss your individual circumstances.

All visitors eligible for entry must complete a visitor declaration and display a valid visitor badge issued from the electronic visitor management system - Sine Pro. In addition, the Victorian Government has mandated the use of their QR code system (Victorian Service App)

Visitors who are not displaying a valid visitor badge will be asked to return to the screening station or leave the facility. 

Emergency Leave

The Federal Government has extended emergency leave arrangements to allow aged care residents to continue to take emergency leave during unpredictable COVID-19 outbreaks, rather than using and potentially exhausting their social leave entitlements. The continued availability of emergency leave will provide certainty and reassurance to residents who wish to temporarily relocate to stay with family at these times. If you would like to discuss these arrangements, please speak with a member of management.

Keeping Families Connected

Families or friends will need to ring and book 24 hours in advance. The video calls will allow for approximately 10 minutes of chat time, Tuesday, Wednesday and Thursday between 2 pm to 4 pm and on Saturdays between 10 am and 2pm.  The platforms we use are Facetime and Google Duo.

Conditions of Entry

The following are conditions of entry to Chaffey Aged Care for all visitors. In addition, all visitors must follow staff's instructions concerning wearing personal protective equipment, including masks, following social distancing instructions and hand sanitising.
Visitors will not be permitted entry if;

  1. During the 14 days immediately preceding the entry, the person arrived in Australia from a place outside Australia other than a person arriving on a quarantine-free flight from an overseas location designated by the Australian Government as a green travel zone; 

  2. During the 14 days prior to the entry, the person had known contact with a person who has a confirmed case of COVID-19; or

  3. During the 14 days prior to the entry, the person has been at an identified public exposure site; 

  4. The person has a temperature equal to or higher than 37.5 degrees or symptoms of acute respiratory infection; or

  5. The person has been tested for Covid-19 and has not yet received their result; or

  6. The person is required to self-isolate or self-quarantine under the Diagnosed Persons and Close Contacts Directions and;

  7. The person can not satisfy the declaration requirements.

  8. The person can not comply with the requirement to wear a mask whilst in the facility.

Updated: 1:30am 28.07.2021