New Visiting Arrangements from Thursday, 21st May 2020


Chaffey Aged Care is actively working to manage the risk of transmission of COVID 19 within our facility.  Restriction to visiting within our facility reflects the directions of the Victorian Chief Health Officer under public health legislation (the Directions) and the advice of the Federal Government.  Furthermore, decisions around visiting restrictions are made on the assessed risk within our community, our ability to manage the risk and in consultation with our consumer reference group. Decisions around visiting arrangements are assessed regularly in response to the potential risk and are made in order to ensure the ongoing health and safety of all our care recipients, staff and the broader Chaffey community.


We acknowledge that this is a very difficult time for many people and we will continue to support all of our residents and families during this challenging time.


Who can attend the facility at any time?
  • Employees and contractors engaged by Chaffey Aged Care

  • Persons providing health, medical or pharmaceutical services to a resident, either on a voluntary or paid basis, such as general    practitioners or allied health workers;

  • The care recipient's family members, friends and others who may visit, provided that this is for the purpose of a care and support visit;

  • Persons providing end of life support to the resident;

  • Persons who attend on the residential aged care facility for emergency management or law enforcement purposes; or persons where required for the exercise of a power or function of a government agency or entity under a law; or

  • Prospective residents of the residential aged care facility.


Who can attend the facility to visit via the visiting booking system?
  • Visits are open to anyone including family, friends or others using our visiting booking system


Visiting Times:

To ensure we can manage the Covid-19 transmission risk, sanitise the physical environment and furniture between visits and that we can appropriately resource staffing to screen visitors, limited visiting times are available.  We appreciate your understanding as we work to try to give everyone an equitable visit opportunity.

Currently visiting arrangements from 21st May are as follows;


  1. Up to 2 visitors per care recipient at a visit

  2. 30 minute visits

  3. Tuesdays 10am to 10.30am and 2pm to 2.30pm

  4. Wednesdays 10am to 10.30am and 2pm to 2.30pm

  5. Thursdays 10am to 10.30am and 2pm to 2.30pm

  6. Sundays 1pm to 1.30pm

  7. Bookings will be taken through reception during business hours phone 03 50251200


Conditions of Entry:

The following are conditions of entry to Chaffey Aged Care for all visitors and contractors

  1. All visitors must follow the instruction of staff with regard to wearing any personal protective equipment including surgical masks, follow social distancing instructions and hand sanitising.

  2. Visitors will not be permitted entry if;

  • during the 14 days prior to the entry, the person arrived in Australia from a place outside Australia; or

  • during the 14 days prior to the entry, the person had known contact with a person who has a confirmed or suspected case of COVID-19; or

  • They work at a place with confirmed COVID-19 cases

  • the person has a temperature equal to or higher than 37.5 degrees

  • They have (even mild) symptoms of acute respiratory infection (e.g. cough, sore throat, runny nose, shortness of breath)

  • the person does not have an up to date vaccination against influenza, and no genuine medical reason for not being able to receive such a vaccination.  Documented evidence of the vaccination must be carried at the time of the visit.   Flu Vaccination status can be evidenced by a statement or record from a health practitioner or GP confirming the vaccination status, an immunisation history statement from Medicare online or the Express Plus Medicare mobile app.

  • the person is under the age of 16 years unless that person is visiting the facility for the purposes of end of life support for the resident.

Lifestyle Programs & Activities

Until further notice:

  • Group visits from schools and community groups will be discontinued

  • Visits to external venues have been suspended

  • Volunteers will not be visiting Chaffey Aged Care

  • Hairdressing and other external services have been suspended


Internal activities programs have been adapted to ensure social distancing and one on one contact and wellbeing checks have commenced. We acknowledge the importance during this difficult time for families to keep connected with our residents. 

Chaffey has provided a number of alternative ways to connect with care recipients including Facetime, Google Duo, Window visits, The Snail Mail Initiative.  We encourage the use of these methods of connecting with our care recipients.


If you have any questions about visiting at Chaffey or how to keep connected, please contact Chaffey reception during business hours.

Resident Admissions

We are continuing to accept new permanent and respite residents subject to enhanced health screening procedures. Any new admissions to the facility will be required to isolate within their room for 14 days in line with government advice. Please contact Donna Lovell, Manager Corporate & Hospitality Services for further details

A message from Darren, Chief Executive Officer

Prior to taking this measure, Chaffey Aged Care consulted our consumer reference group.  The consumer reference group unanimously voted in support of these measures.  We are comforted by the fact that so many of our care recipients have approached us to thank us for taking these measures to keep them safe.

The health and wellbeing of all our residents and staff is our top priority and we appreciate the support our Chaffey community has given us over this difficult period.  Together we can make Chaffey as safe as possible for our care recipients and those who are providing their care. #togetherwecan

Updated: 5:30pm 19.05.2020

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